Privacy policy

Introduction

Welcome to 247 London Emergency Plumbing. We are committed to protecting your privacy and ensuring your personal information is handled with the utmost care. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://247lep.co.uk/, use our web app, or interact with us.

Information we collect

• Personal information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and other contact details when you request services, register for our web app, or communicate with us.
• Non-personal information: We may also collect non-personal information about your visit to our website or use of our web app, including your IP address, browser type, operating system, and browsing activity through cookies and other tracking technologies.
• Web app usage data: When you use our web app, we may collect data related to your usage, including your interactions with the app, the features you use, and your preferences. This information helps us improve our app's functionality and user experience.

How we use your information

We use the information we collect for the following purposes:

• To provide and improve services: To deliver the services you request, enhance your experience with us, and improve our web app's functionality.
• To communicate: To respond to your inquiries, provide customer support, and send you updates about our services and app.
• To personalise your experience: To tailor our website, web app, and communications to your preferences and interests.
• To ensure security: To protect our website, web app, and services from fraud and abuse.

How we share your information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers: We may share your information with third-party service providers who assist us in operating our website, providing services, or conducting business, subject to confidentiality agreements.
• For legal compliance: We may disclose your information if required by law or to comply with legal processes, respond to requests from law enforcement, or protect our rights and safety.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Your choices and rights

You have the following rights regarding your personal information:

• Access and correction: You may request access to your personal information and request corrections if it is inaccurate.
• Opt-out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communications.

Data security

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.

Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

247 London Emergency Plumbing
Phone: 0777‐3222‐722
Email: privacy@247lep.co.uk
Address: 31 Spring Street, London, England, W2 1JA